Privacy Policy

1. Introduction and Scope of Application

This Privacy Policy explains how we collect, use, store, and protect personal information when users access and interact with our website.

This policy applies to all users, including visitors, registered users, and customers who place orders through the website.

All personal information is handled in accordance with applicable Australian privacy laws and regulations, with a focus on transparency, security, and responsible data handling.

2. Personal Information We Collect

When using the website or placing an order, users may voluntarily provide certain personal information, including but not limited to:

• Full name

• Email address

• Delivery address

• Optional contact phone number

• Information required for order processing, payment handling, and customer support

Providing personal information is necessary to complete transactions and access services offered through the website.

3. Use of Cookies and Tracking Technologies

The website uses cookies and similar technologies to ensure proper functionality and enhance user experience.

Cookies may be used to:

• Enable essential website functions

• Remember user preferences and settings

• Collect anonymised analytical data to improve website performance

Users may manage or disable cookies at any time through their browser settings. Please note that disabling certain cookies may affect website functionality.

4. Use of Personal Information

Personal information collected through the website is used solely for the following purposes:

• Processing and delivering orders

• Communicating with users regarding orders or enquiries

• Providing customer support

• Complying with legal and regulatory obligations

• Improving website functionality and user experience

Personal information is not sold, rented, or disclosed to unauthorised third parties.

5. Data Storage and Retention

Personal information is stored securely and retained only for the period necessary to fulfil the purposes for which it was collected or as required by applicable law.

Session cookies are deleted once the browser is closed. Persistent cookies may be retained for up to 12 months, depending on their intended function.

6. User Rights

In accordance with applicable Australian privacy regulations, users have the right to:

• Access their personal information

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where permitted by law

• Request restriction of data processing in specific circumstances

• Object to the use of personal information for legitimate reasons

• Withdraw consent at any time

All requests will be handled within the timeframes required by law.

7. Data Security

The store implements appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

While reasonable safeguards are in place, no method of data transmission or storage can be guaranteed to be completely secure.

8. Contact Information

For questions regarding this Privacy Policy, data protection matters, or to exercise privacy rights, please contact us using the details below:

Email: survey@sofayard.com
Phone: +65 (847) 63292
Address: 20 RIVERINA VIEW, SINGAPORE 518372, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)
Delivery Area: Australia

The store is committed to protecting user privacy and maintaining a secure, transparent, and trustworthy online shopping environment in Australia.